Shipping Policy
Effective Date:
Last Updated: 15st June, 2026
Effective Date: 1st August 2025 | Last Updated: 15th June 2026
Business: Niraam Crystals, Vadodara, Gujarat, India
🚚 FREE SHIPPING ON EVERY DOMESTIC ORDER — NO MINIMUM, NO CONDITIONS.
Every order shipped within India includes FREE shipping, always.
No minimum order value. No qualifying conditions. No hidden charges.
The price you see is the price you pay. Your crystals will be delivered right to your door.
1. Order Processing Time
All orders are processed within 2–4 business days of receiving confirmed payment. Business days are Monday through Saturday, excluding Indian public holidays. You will receive an email and/or SMS confirmation with tracking details once your order is dispatched. During high-volume periods (festivals, sale events), processing may extend to 5–6 business days — any such delays will be communicated proactively.
2. Domestic Shipping (India) — FREE on All Orders
Shipping is FREE on every order delivered within India, regardless of order size, value, or number of items. There is no minimum order requirement.
Estimated Delivery Time: 5–8 business days from the date of dispatch, depending on your location. Remote or rural pin codes may take up to 10 business days.
We ship across all serviceable pin codes in India via trusted courier partners. If your pin code is not serviceable by our primary courier, we will arrange alternative delivery and notify you.
3. International Shipping — Please Contact Us Before Ordering
We welcome international customers warmly! However, international shipping is currently handled on a manual, case-by-case basis to ensure accuracy and the best possible service for you.
Please DO NOT place a direct online order if you are outside India. Instead, reach out to us first:
📲 Contact us before ordering internationally:
WhatsApp: +91 9099073297 (fastest response)
Email: niraamcrystals@gmail.com
Please share: your country, the items you’d like, and your delivery address.
We will confirm availability, provide an exact shipping quote, check import regulations for your country, and share payment options.
Why do we handle international orders this way? International shipping costs vary significantly by country and parcel weight, and import regulations for natural crystals differ across countries. This process ensures you receive an accurate quote, avoid unexpected customs issues, and get the most personal service possible.
Estimated International Delivery Time: 10–21 business days after dispatch, depending on destination and customs clearance. International customers are solely responsible for any customs duties, import taxes, or fees levied by their country. Niraam Crystals has no control over these charges.
4. Tracking Your Order
Once your order is dispatched, a tracking ID will be shared via email and/or SMS. Tracking updates are managed by our courier partner. If your tracking has not updated for more than 5 business days (domestic), please contact us at niraamcrystals@gmail.com and we will investigate with the courier on your behalf.
5. Packaging & Handling
Every Niraam Crystals order is packed with care, intention, and eco-friendly protective materials. Your crystal is individually cleansed, wrapped, and secured before dispatch. We photograph all orders before packing as an internal quality record. Despite our best efforts, rare transit damage is possible — please refer to our Refund & Returns Policy for how we handle such cases.
6. Lost Parcels
If your parcel’s tracking shows no movement for an extended period AND the courier officially declares the parcel lost in their system, please contact us. We will investigate with the courier. If the parcel is confirmed lost (not merely delayed), we will offer a replacement or store credit as per our Refund & Returns Policy. A parcel showing ‘In Transit’ is not considered lost — please allow the full estimated delivery window before raising a concern.
7. Incorrect Address
Please verify your shipping address carefully before completing checkout. Niraam Crystals cannot be held responsible for parcels delayed or undelivered due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an address error, re-shipping charges will apply. We are not able to offer a refund for orders where delivery failed solely due to customer-provided address errors.
8. Force Majeure
Niraam Crystals shall not be liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, floods, courier strikes, government-imposed restrictions, pandemics, or civil disturbances.
9. Contact for Shipping Queries
📧 niraamcrystals@gmail.com | 📱 +91 9099073297 | WhatsApp preferred for fastest response.
Response time: within 1–2 business days.