Privacy Policy
Effective Date: 1st August 2025
Last Updated: 15th June 2026
Niraam Crystals is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your data.
1. Who We Are
Niraam Crystals is located at Pushpam 24 Plus Residency, Nr. Dwarika Nagri Society, Waghodia Road, Vadodara 390019, Gujarat, India. Contact: niraamcrystals@gmail.com | +91 9099073297.
2. What Personal Information We Collect
We collect the following categories of personal information when you use our website or make a purchase:
- Identity Data: Full name.
- Contact Data: Email address, phone number.
- Transaction Data: Billing address, shipping address, purchase history, order details.
- Payment Data: Payment is processed exclusively by third-party payment gateways (e.g., Razorpay, PayU, PhonePe, or similar). Niraam Crystals does NOT store, access, or retain your full card number, CVV, or bank account details on our servers.
- Technical Data: IP address, browser type, device type, pages visited, time on site — collected via cookies and analytics tools.
- Communication Data: Messages you send us via email, WhatsApp, or contact forms.
3. How We Use Your Information
We use your personal data only for the following lawful purposes:
- Order Fulfilment: Processing, packing, and delivering your purchase.
- Customer Service: Responding to your queries, complaints, or return requests.
- Order Updates: Sending you transactional communications (order confirmation, shipping notification, delivery confirmation).
- Marketing Communications: Sending promotional emails or WhatsApp messages ONLY if you have explicitly opted in. You can opt out at any time.
- Legal Compliance: Retaining records as required by applicable Indian tax and business law.
- Website Improvement: Analysing anonymous browsing data to improve our website and customer experience.
We do NOT use your data for automated decision-making, profiling, or targeted advertising through third-party ad networks.
4. Sharing Your Information
We do NOT sell, rent, or trade your personal information to any third party. We share your data only with the following categories of trusted service providers, solely for the purpose of fulfilling your order:
- Courier & Logistics Partners: We share your name, address, and phone number with our courier partners (e.g., Delhivery, Shiprocket, India Post, or similar) for delivery purposes. These partners are bound by their own privacy policies.
- Payment Processors: Your payment details are handled exclusively by our payment gateway provider. Their privacy policy governs this data — please review it on their website.
- Website Hosting & Technology Providers: Our website host and WooCommerce/WordPress platform store order and account data on secure servers. These providers operate under strict data protection agreements.
- Legal Authorities: We will disclose your information to law enforcement or regulatory authorities if required by a valid legal order or when required to protect the rights, safety, or property of Niraam Crystals or its customers.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies we use include:
- Essential Cookies: Required for the website to function — shopping cart, login session, checkout process.
- Analytics Cookies: Google Analytics or similar tools that help us understand how visitors use our site. Data collected is anonymous and aggregated.
- Preference Cookies: Remember your settings and preferences for future visits.
By continuing to use niraamcrystals.com after seeing this notice, you consent to our use of cookies as described. You may disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may impact your ability to shop on our website.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and as required by Indian law (e.g., GST records for 6 years, accounting records as per the Companies/Shops & Establishments Act). When data is no longer required, we securely delete or anonymise it.
7. Your Rights
Under applicable Indian law and as a matter of our commitment to fair practice, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of any inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data where we no longer have a lawful basis to hold it (subject to legal retention requirements).
- Right to Opt-Out: Opt out of marketing communications at any time by emailing us or clicking ‘Unsubscribe’ in any email.
- Right to Complain: Lodge a complaint with the relevant data protection or consumer authority if you believe your rights have been violated.
To exercise any of these rights, email us at niraamcrystals@gmail.com. We will respond within 30 days.
8. Data Security
We implement reasonable industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include secure HTTPS website encryption, password-protected administrative systems, and access controls. However, no data transmission over the internet can be guaranteed as 100% secure. We encourage you to use a strong, unique password for your account and to notify us immediately at niraamcrystals@gmail.com if you suspect any unauthorised access.
9. Children’s Privacy
Our website is not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The ‘Last Updated’ date at the top of this page will reflect any changes. Your continued use of the website after the updated policy is posted constitutes your acceptance. We encourage you to review this page periodically.
11. Contact & Grievance Officer
For privacy-related queries, requests, or complaints:
Grievance Officer: Sonal
Niraam Crystals
📧 niraamcrystals@gmail.com
📱 +91 9099073297
📍 Vadodara, Gujarat, India